Why is my T-Mobile service not working?
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T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
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In the last three months, how would you rate T-Mobile?
2.53 out of 5 52,769 ratings
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Problems in the last 24 hours
The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at T-Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will T-Mobile compensate me for the outage?
The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (42%)
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Phone (36%)
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Wi-fi (8%)
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Total Blackout (8%)
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E-mail (4%)
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TV (1%)
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Live Outage Map
The most recent T-Mobile outage reports came from the following cities:Buda, The Bronx, Sacramento, Houston, Newark, Marysville, Chesapeake, Sebring, Seattle, Detroit, Missouri City, Ashburn, Knoxville, Atlanta and Manorville.
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| City | Problem Type | Report Time |
|---|---|---|
 Buda | Wi-fi | |
| The Bronx | Phone | |
| Sacramento | Phone | |
| Houston | Internet | |
| Newark | Internet | |
| Marysville | Phone |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- ope (@OliverrWard) reported
I’m so ******* sick of never having service anywhere I go lmao. Who’s got the best coverage? And nobody better say T-Mobile or sprint lol
- Brad Sax (@McStee*zy) reported
@Wendys @TMobile Does it come with app support? because despite trying to add the coupon to my order for 30 minutes, I couldn't get it to work. Then when trying to have the staff accept the offer at the restaurant they couldn't figure it out. Had to pay for it b/c needed to get back to work.
- RusselCAULEY (@CauleyRussel) reported
@TMobile I would attempt to Flip it for cash, since I'm outta work with a Back injury! That or pick up a Nice Cane! I wanna be Queen for a Day! But, alas, I Never Win, NUTHIN! So Congrats to Whomever!
- Michelle (@Michell16397708) reported
@TMobile Just migrated into the country hard to adapt need help.
- Lori Montagne (@lori5265) reported
@TMobile It would help pay buy stuff for my home that I need
- Ashley Hill 💞 (@baybeeashp) reported
@JohnNgu03292196 @TMobile Need some help with that?
- Aqui toy!! (@benjamim101) reported
@TMobile I need to add service for a month to make calls to Mexico please
- 🇺🇸Roccoco Spaghetti🇺🇸 (@RatDemoc) reported
@TMobile @Wendys BESIDES, THE 5G IS ABSOLUTELY GARBAGE.
- Ashley Hill 💞 (@baybeeashp) reported
@MonicaM84039738 @TMobile Can I help you pay the card bill?
- Sravani mallemuru (@Sravanimallemu2) reported
@TMobile Help donate for trees
- Nathan Khora (@NathanKhora) reported
@FTC... I WISH TO FILE A COMPLAINT AGAINST @TMobile for constant throttling of bandwidth on their customers' lines. Tmobile CONSISTENTLY BREACHES THE CONTRACT I HAVE MADE WITH THEM!!!
- Heather Hedenkamp (@rocksolidmom) reported
@JoTheGaud @TMobile I've never won anything either.
- Richard Ortiz (@Djrilr) reported
@TMobile It would help me and my wife for the baby that we are having.
- Emmilie curry (@koga14) reported
@TMobile Honestly, My biggest wish is to finally start my small buissness. Unfortunately like most people i didnt get the chance to go to college to help but thanks to my family and friends they were able to help me get started. All I need now is a few items from my amazon wish list.
- I'm not Leia ☀️🌵🌴 (@StillNotLeia) reported
@TMobileHelp lol, they hung up on me after waiting on hold over an hour. Still on Twitter chat and web chat...still no resolution...The brilliance of American tech...
- Aqui toy!! (@benjamim101) reported
@TMobile hi I need some help
- Charlie Carlson (@charsoncarlie) reported
@PAAPERSAM I’d be paying about the same. And T-Mobile is terrible. They’ve been charging us for something we don’t have. And no one in their customer service knows what they are doing.
- Lina Q (@linanae21) reported
@TMobileHelp Fix my account! I'm so tired of this. 3 months of my account being turned off and getting calls about a late bill and YALL OWE ME! Your service has gotten even WORSE. Your reps all give the same script. 10-15 people working from home later, haven't fixed athing.
- Ashley Hill 💞 (@baybeeashp) reported
@han4587 @TMobile Let me help you pay down your card bill.
- mista s (@mista_sss) reported
@Wendys @TMobile Damn. I had T Mobile until 2 months ago. I guess I don’t qualify anymore
- Janet Barnes (@Jaxombarnes) reported
@TMobile Pay off medical bills and fix house
- Weorth (@Weorth3) reported
@TMobile "sorry, not today."Feels like TMobile never pays out. Lol
- Gr8crazypanda (@Gr8crazypanda) reported
@TMobile I never win these stupid *** games y'all put on T mobile Tuesday. 🙄 what a waste of time.
- Luis (@luis1355bigblu) reported
@TMobile Help pay off debt
- Darrin M. (@EastBayAllDay) reported
@alexobe1 @TMobileHelp I have the same problem. I live just outside of San Francisco/Oakland and my speeds are terrible. Called and jumped through every hoop. 1 tower in a city of almost 70K. Store employees lie about coverage and speed. T-Mobile has been sued because their coverage maps lie.
- Mary Geyer (@GeyerMary) reported
@TMobile Buy some new clothes. None of mine fit anymore. They're to big. Guess that's a good problem to have
- Ashley Hill 💞 (@baybeeashp) reported
@tnguyen038 @TMobile I can give you some help with the card bill.
- Victoria the Rose (@victherose) reported
@TMobile My diabetic service dog is at a point of retirement. We've been a team since 2012.$ would be well spent supplying a new SD and an electric bike because I'm unable to use my legs as much. Also, a new walker!!!
- ChrissyLo❤🙏🗽🏥🚑💙 (@christine_loyo) reported
@TMobile Wow I almost had it I really need this to help towards my bills
- Rayno narducci (@Rayno417) reported
@TMobile Help pay off car
